This section gives details on how this website collects and uses any information gained when you use this website. This website wants to make sure that you understand what information is collected and how it is used, and to ensure that you privacy is protected.

What information does the website collect?

We may collect your name, and that of your organisation and contact details. This may include email and telephone numbers. In addition we may ask for information relating to customer surveys..

Why do we collect this information?

We collect the information to better meet our customers’ needs. We use the information principally to:

· Update our contacts

· Maintain up-to-date internal records

· Know which customers would be interested by promotional offers and marketing.

· To ensure we can contact any of our customers using our products.

What do we do with the information we collect?

The information you provide is stored securely and in accordance with the Data Protection Act 1998. This information will be kept only for as long as you use our services or products. Although information is secure once it is with us, we cannot guarantee the security of e-mail in transmission, or the delivery of the e-mail. We do not sell, distribute or lease your personal information gathered via the website to other parties without your express permission. If you believe that the information we have collected is in any way inaccurate please contact us and we will update our records immediately.

What if you don’t want to give some of your personal details?

You may want to limit the information you provide to us, though this may have an impact on our abilities to meet your needs, please let us know so we can treat you accordingly.

Other websites

Once you leave this website we cannot guarantee the protection and privacy of your information on third-party sites. You should refer to the privacy policy and terms and conditions of the site you are visiting if you are in any doubt. This warning extends to all sites, even those linked directly to this website which can guarantee the contents of these third-party sites.

Our use of cookies

Cookies are generally used to store temporary data that personalises your experience on our website and allows our website and third-party systems to remember who you are and monitor your activity on our website.

All cookies have an expiry date.

Additional cookies (not mentioned below), may be added to the website over time by our developers or when we install additional third-party software or add new functionality to the website.

All attempt will be made to keep this list up to date.

Server created cookies:

PHPSESSID – this cookie is automatically created when you visit our website, our server uses this to identify your session on our website which is generally used for temporary data storage.

Cookies used by our web developers during the creation of our website may include but are not limited to:

cookieconsent_status – this cookie records whether or not you have accepted our use of cookies notice (so we do not show you the agreement bar multiple times)

Cookies created by our content management platform WordPress may include but are not limited to:

wordpress_[hash] – stores authentication security when you log in to specific areas of our website

wordpress_logged_in_[hash] – indicates to our website that you have logged in

wp-settings-[hash] – stores information about how you may have customised the websites interface

wp-settings-time-[hash] – stores information about how you may have customised the websites interface and when

comment_author_[hash] – stores details submitted when creating a comment so forms can be prefilled etc

comment_author_email_[hash] – stores details submitted when creating a comment so forms can be prefilled etc

comment_author_url_[hash] – stores details submitted when creating a comment so forms can be prefilled etc

Third party cookies, we have no control over these cookies as they are created by third parties:

FONT-AWESOME – creates cookies when you visit our website. Font Awesome provides a list of fast-loading icons used throughout our websites interface.

DOUBLE CLICK – creates cookies when you visit our website. We use Double Click to trigger targeted advertising on third-party websites (re-marketing).

JQUERY – creates cookies when you visit our website. Jquery provides core functionality to our website for navigation, menus, form validation etc

LIVECHAT – creates cookies when you visit our website. We use LiveChat for our online live chat system.

GOOGLE – creates cookies when you visit our website. We use Google Analytics for visitor tracking and website traffic monitoring, Google Maps to embed interactive maps within our pages and Google Recaptcha to add form security from spambots.

YOUTUBE – creates cookie when you visit our website. These are created when you visit a page with any videos embedded.