Coronavirus – keeping you informed

NatraTex |


We are now operating with enhanced control measures to try and reduce the spread of the new Coronavirus variant.

Face masks are now being worn in all internal communal areas across our site and we’ve limited the workforce to the minimum required. Wherever possible our staff are being encouraged to work from home.

Visiting our site has been restricted to business critical visitors only. All other visitors will be advised to reschedule or request a virtual meeting.
Upon arrival, business critical visitors will be required to wear a face mask at all times, complete a health questionnaire, undertake a temperature check and sanitise their hands.

Stay safe. Stay well. Stay connected.


In accordance with the Government’s COVID-19 Secure guidelines we have undertaken a risk assessment and have identified a number of mitigating actions to be introduced.

To minimise the risks to staff and visitors, and in line with Government guidance we will be asking for our employees to continue to work at home where possible. Only those staff who cannot perform their duties from home will be expected to work from the office. Those whose home circumstance makes working remotely nonviable will also be permitted to perform their role in the office.

COVID-19 Secure Mitigating Actions

To reduce the risk of infection spread and ensure the safety of staff we have introduced a number of measures and safeguards. These have been communicated to staff and include but are not limited to:

  • Health Screening will be undertaken upon arrival.
  • Visitors to site will be required to wear a face covering whilst on site.
  • Installing additional hand sanitisers at all entrances and exits.
  • Cleaning work areas and equipment frequently.
  • Signage and posters to provide regular reminders to staff and visitors to maintain hygiene standards.
  • Staff have been reminded of their part to play in ensuring hands are washed often and thoroughly in accordance with WHO guidance.
  • Continued provision of hot water and soap for effective hand washing.
  • Floor markings to help remind individuals about maintaining social distancing.
  • The provision of disinfectant sprays and cleaning materials in communal areas such as stairways, corridors, photocopier rooms, toilets and kitchens.
  • Encouraging staff to clean and wipe down, after use and at regular intervals, shared equipment and frequently touched objects and surfaces such as bannisters, door handles, kitchen work tops etc.
  • Continuing daily cleaning of communal areas by professional, personnel.
  • Introducing other measures to ensure that a 2m distance is maintained in the workplace.

We have also introduced the following policies and guidance for the benefit of all parties that may be visiting our offices:

  • We are encouraging people not to visit our premises where it is avoidable. Please consider alternatives wherever possible. For example, can equivalent documentation be provided electronically rather than hard copies being delivered? Can meetings be held remotely either by telephone or through a video call rather than in person?
  • If a visit is necessary then please make an appointment or advise your contact at BituChem of your intention to come to the office.
  • Please observe all signage and instructions.
  • Please stand back, if you are able to, a reasonable distance when doors are being opened to grant you access.
  • Please respect two metre distancing from reception and all other personnel you may encounter during your visit.
  • Hand sanitation will be available at entrances and exits. We encourage its use on arrival and departure.
  • Please observe and respect any other instruction offered by our staff during your visit.

Contact Us

Please liaise with your contact at BituChem if you have any queries or require any additional information. We will be keeping the situation under constant review based on Government advice, operational needs, ongoing risk assessment and how the safeguards are working in practice. Our staff’s safety and their well being remain our main priority.

Stay safe. Stay well. Stay connected.


Coronavirus – keeping you informed

Caring for people is at the heart of our business and is core to our company values.

Given the growing threat from the Coronavirus (COVID-19), and as a responsible company, the health, safety and wellbeing of our employees, our customers and our business partners, must take the highest priority.

So we would like to let you know that we have implemented a number of actions, in line with Government guidelines. These are specifically aimed at safeguarding our staff and customer’s health, whilst ensuring our business maintains operations and continues to provide a ‘business as usual’ approach for our customers.

  • We have formed a Crisis Team which meets regularly to monitor changes in the advice from the Government and Public Health England and to update our actions accordingly. We are ensuring all staff receive regular briefings regarding new operating procedures.
  • We are no longer shaking hands within the offices and are advising staff to avoid all close contact.
  • We are encouraging all staff who are able to work from home to do so and we are striving to ensure that those staff who cannot work from home are as safe as possible. Naturally, any staff who develop symptoms are acting on the latest Government advice to stay home and self-isolate.
  • With immediate effect our Sales Team will only conduct business via phone / video calls. Face-to-face meetings will be by exception only (i.e. specific customer requests to problem solve.)

We will not be inviting customers or suppliers to visit us for the foreseeable future.

The team at BituChem are equipped to work just as effectively from home or remotely as they can from our offices. We are extremely confident that we are well prepared to continue to meet the requirements of our customers during this important time.

  • Our Trade Counter will remain open to service local customers – but is recognised as a potential risk area. We are ensuring that sanitisers & wipes are available on the customer counter and a special cleaning protocol is in place throughout our offices.
  • Like most businesses, we are refreshing our best practice hand-washing posters. We already have anti-bacterial hand sanitiser and wipes in all meeting rooms & communal areas and we are ensuring that we are equipping our staff and delivery drivers to protect both themselves and our customers.

We are exploring ways of maintaining our operating capacity whilst protecting staff and reducing risk by introducing ‘social distancing’. We are also developing contingency plans in the case that significant members of staff are unwell.

We would like to take this opportunity to reassure you that BituChem remains fully operational to support you and your business however we can in these difficult times.
Our Customer Support Team are still keeping our normal opening hours. Their contact details are:

Telephone: 01594 826768

Finally, we would like to assure you that the Directors of BituChem are taking the Coronavirus situation extremely seriously, and are working hard to protect our staff, customers and business and will continue to keep you informed of the actions we are implementing.

For more than 40 years, our customers, colleagues and communities have relied on us and we don’t take that lightly. With the commitment, passion and dedication of our employees – supported by our remote working technology – we will continue to provide the levels of service that customers expect. It’s not quite ‘business as usual’ in these strange and uncertain times, but you have our assurance that we will continue to be there to support the needs of your business.

If you have any queries regarding the points above, please do not hesitate to contact us.

Thank you for your continued support.

Stay safe. Stay well. Stay connected.